Around-the-Clock Support

Remote Assistance in the form of telephone and online support helps customers to help themselves. However, some tasks and problems can only be tackled on the spot.

This is where the Services experts come in. They perform metrological verification and carry out regular hardware maintenance and repairs.

The Contract Plans pillar deals with GOM support and service contracts as well as software updates and software support. 

Close by, worldwide 

To ensure consistent, high standards of service all over the world, experienced GOM service teams train international specialists centrally. Once they have completed their training, the technicians work at their local site. “Through our centralized training, we guarantee a standardized service worldwide,” says Patrick Heine, head of Service. At the same time, the GOM system experts are familiar with local conditions. “That guarantees customer proximity and fast response times,” adds Heine.